Refund and Replacement Policy
Last Updated: 1 May 2026
At Intelligible we make sure all products are checked for quality, packed safely and delivered in good condition.
Please read the following policy before ordering.
Returns Policy
We do not accept returns on products. All sales are final.
Exchange Policy
We offer replacement in the cases:
● Product is damaged during delivery with valid proof
● Product is faulty or not working functioning and has some manufacturing defect
To request a replacement:
● Contact us within 24 hours of delivery
Share the following:
● Order ID
● Clear photos of the product and packaging
● Unboxing video (required for damage claims)
conditions:
● The product must be unused and in its original packaging and a valid invoice
● We will check the request with our quality team
● If approved a replacement will be sent at no extra cost.
Refund Policy
We will give refunds in a case wherein :
● The product is not in stock.
● Order is cancelled before shipping
● A damaged product is received and replacement is not possible
Refund Process:
● Refunds will be sent to the original payment method
● Once the case is verified and approved, it might take 7–10 working days for the refund to reflect in your account
For Cash on Delivery orders:
● Refunds will be sent via bank transfer or UPI
We are sorry, but refunds are not possible if :
The customer changes their mind over the purchase after the shipping is done
● The product has been Misused or mishandled
Cancellation Policy
You can cancel orders within 2 hours of ordering. Once an order is shipped, cancellation is not possible
How to Request a Replacement or Refund
To make a request contact us with your
● Full Name
● Contact Number
● Order ID
● Reason for request
● Clear photos of the product and packaging
● Unboxing video (required for damage claims)
Our team will look at your request and respond at the earliest.
Contact Information
For any questions, about refunds or replacements contact:
Email: care@intellilifestyle.com | Phone: 8796296111